METHOD AND DATE OF DELIVERY

The Seller will make delivery via a trusted and already designated Vector. All items, given the artisan nature, will be shipped as soon as possible and in any case within thirty (30) business days. In any case the buyer acknowledges that the delivery dates, depending on the services provided by third parties are the base indicated by the Seller on the information received by those third parties at the time of purchase. Should the delivery suffer a delay or if the order could not be executed in whole or in part, the buyer will be notified within thirty (30) days after the conclusion of the Agreement. In this particular case, the Seller reserves the right to cancel or complete the order or only the product that can not be delivered. In the event of a delay, the buyer may withdraw from the agreement, without penalty, until the delivery of the Order. The Seller is not responsible for any damage resulting from the delay in delivery or failure to deliver that is caused by circumstances preventing it from fulfilling its obligation. The circumstances for which the Seller can not be blamed, though not limited, and for which is exempt under the law are for example: war, threat of war, civil war, riots, national day of mourning announced by the government, strikes, problems in transport, trade restrictions, problems with customs authorities, fire, floods, earthquakes or bankruptcy of third parties appointed by the seller, a default by the seller provider in the supply of goods or a failure by the seller provider in deliver the goods promptly, interruption in the supply of goods by third parties, including water and electricity, serious disruptions in business of the Seller or any third party appointed by the latter. As soon as the product is delivered, the risk of any damage or loss will be borne by the buyer.

RIGHT OF WITHDRAWAL

The buyer has the right to withdraw from the contract and return the products, without giving any reason and without any penalty, within 10 working days of receipt of the items. The right of withdrawal is exercised through a return form on the site, to be filled out and transmitted directly on line. Once the right of withdrawal from the contract has been exercised, the buyer will have to return the goods to the Seller by delivering them to the courier for shipment within 10 days from the date he has informed the Seller of your decision to withdraw from the contract. The only costs borne by the buyer (will only be anticipated) are those of returning the products purchased using the same Vector designated by the Seller. If the Right of Withdrawal is exercised in accordance with the terms and conditions set forth in the RESTRICTION CONDITIONS, the Seller will reimburse the amounts already received for the purchase of the Products and any expenses incurred by the Buyer under the terms and conditions deadlines.

RETURN

Goods subject to restitution are all subject to our return policy and withdrawal of them does not imply acceptance of their return.

RETURN CONDITIONS

- The products must not have been worn or used except for proof of the same article or for its nature, characteristics and operation. - The products should not have been washed or damaged in any of their components. - The identification card must still be attached to disposable products, because it forms an integral part of the good. - The products must be returned within their original packaging integrity (the packaging must be sealed as originally). - Returned products must be delivered to the shipper (indicated by Seller) within 10 days of the Seller's decision to withdraw from the contract. All products sold by 3941 MILANO are equipped with identification mark attached with disposable seal, which forms an integral part of the goods. We invite you to try the product without removing the tag and its seal. We also remind you that, pursuant to art. 57 of the Consumption Code, you will be responsible for the decrease in the value of the products returned to the Seller, resulting in the use of products other than that explained in the RESTRICTIONS. According to art. 57 of the Consumption Code, you will be responsible for the decrease in the value of products purchased on 3941 MILAN following the use of the same products other than the one required to ascertain their nature, characteristics and operation. Therefore, in the event that you exercise your right of withdrawal, the Seller may refuse to accept the refund or not fully repay the sums paid for the purchase, in respect of those products that are not covered by the relevant notice or have been altered in their essential and qualitative characteristics or that they have been damaged, as further clarified in RESIDUAL CONDITIONS. Seller will reimburse the buyer's purchase price and shipping costs as soon as possible, but in any case within 14 days of receipt of returned product by 3941MILANO. If all products that are the subject of the agreement are not returned, Seller has the right to deduct the original shipping costs from the purchase price to be refunded, because an equivalent amount of shipping costs will be due to the returned products. If all RETURN CONDITIONS will not be respected Seller has the right not to refund the shipping costs incurred by the buyer, as well as not accepting the return of the items. In this case the buyer will have to bear the shipping costs to get the items back. You can pay for our pick-up service using the Seller-indicated Voucher and store, for security, the receipt of the shipping charge that attests your payment. We will withdraw your goods between 7am and 7pm on the selected date at the address provided at the withdrawal order. You need an address to which the courier can access and a responsible adult must be present for the delivery of the goods. If the courier will not be able to collect your goods due to a courier error or 3941 MILAN, we will refund the cost of the service.

REFUND

Goods subject to a refund are subject to our resale policy and the withdrawal does not imply acceptance of their return or automatic repayment. The sums will be refunded as soon as possible and, in any case, within fourteen (14) days from the date on which Seller has become aware of the exercise of your right of withdrawal. We will activate the refund procedures once we have verified the correct execution of the above terms and conditions, as indicated in the RESTRICTION CONDITIONS. If the terms and conditions for the exercise of your right of withdrawal of the above REFUND paragraph are not respected, you will not be entitled to reimbursement of the amounts already paid to the Seller. Within 14 days of sending the e-mail with which you will be notified of your non-acceptance of the return, you will be able to reimburse your products at the expense of the goods in the state they were returned to the Seller by giving them notice to the Seller through customer service. Otherwise, the Seller may retain the products, in addition to the sums already paid for their purchase or an amount corresponding to the percentage deducted on the refund. If the conditions of the previous paragraph REFUND are not met, you will not be entitled to a full refund of the amounts already paid to the Seller. In fact, you will be responsible for the decrease in value of the returned products resulting from a use other than that necessary to enable you to ascertain the nature, characteristics and operation of the products themselves. In this case, you will deduct a percentage between 10% and 90% of the sums paid by you to the Seller for the purchase of the returned goods, as will be specifically communicated to you by e-mail from the Seller. Seller will make a refund using the same payment method used by the buyer to purchase the returned products, and will send you by email confirmation of acceptance of the refund and refund.

PRICES

The prices shown on the site are shown in Euros (€) and include taxes: Value Added Taxes (VAT), and do not include shipping costs. Seller will have the right to change the prices indicated on the site from time to time without this being communicated. The prices indicated at the time of order are to be considered those that form part of the agreement.

DISCOUNT CODES

From time to time discount codes can be offered to account holders; these codes can only be applied to purchases made through the account for which a discount code was offered and registered. The "promotional code" box appears on the shopping process page: once you have placed the items in the shopping bag, enter your code in the "Promotional Code" box and click APPLY. • Promotional codes are not cumulative. • Only one can be used for order. • A discount voucher can not be applied to orders already processed. • The promotional code will in no way be converted into cash.

GIFT VOUCHERS

Gift vouchers are valid only for a limited time and the voucher must be used by the date stated on the voucher: check when your voucher expires. We will ship your gift voucher by email to the address you specified as soon as payment is confirmed. We suggest you check the specified email address; it is your responsibility to do so and unfortunately we can not take any responsibility if a gift voucher is used by someone other than the recipient if the email address entered is incorrect. We can not accept any liability if a gift voucher can not be delivered to the recipient's email address due to spam filters, firewalls, recipient mailbox capabilities, or other factors outside our control. Unfortunately we can not take any responsibility for stolen or deleted gift vouchers.

CLAIMS

The Seller will respond to any dispute within a maximum of 10 days of receipt. Buyer will have to inspect the product when it is delivered. If there are visible defects or if there are disputes regarding the performance of the purchase agreement, the complaint must be communicated within a reasonable time to the Seller through customer service. Buyer acknowledges that the disputes concerning: - slightly altered packaging caused by shipment, provided that they do not harm the items purchased or significantly alter their nature. - minor changes to articles or read irregularities, generally considered acceptable due to the artisan nature of the items you are about to purchase.